GENERAL POLICY

We are happy to offer store credit, exchanges, or refunds for all original-priced items that are unworn, unwashed, and unaltered in their original condition, with all original tags attached within 7 days after delivery.

FINAL SALE ITEMS

• All SALE items are FINAL SALE – no returns, no exchanges.
• This includes End of Season, Black Friday, and Clearance items, which are non-returnable and non-exchangeable, except in cases where the wrong size or style was received.
• Accessories are FINAL SALE – no returns, no exchanges.
• Items that do not meet the return conditions will be refused and sent back to the shipper’s address on file.

RETURN & EXCHANGE PROCESSING

• Return Shipping: You are responsible for the delivery cost of exchanges.
• Returns take 2-5 business days to arrive at our warehouse.
  Once received, please allow an additional 1-2 business days for processing.

ORDER CANCELLATION

• Orders can only be canceled before they have been dispatched.

PRICE ADJUSTMENTS

• Price adjustments are available for items purchased at their original price if a sale begins within 24 hours of your purchase.

DAMAGED OR FAULTY ITEMS

• Delivery charges are only refundable if the merchandise is deemed faulty.
  Please allow up to 3 business days for refunds to be processed for damaged items.
• For returns or exchanges, please email us sales@bloomkenya.co.ke